Your Privacy Matters at Frontier Law Center
Frontier Law Center is a California plaintiff-side employment law firm, and the people who come to us are often in the hardest moments of their working lives. We take the responsibility of handling your information seriously, and this Privacy Policy explains how we collect, use, share, and protect personal information when you visit frontierlawcenter.com, contact us through our website, call our office, text our number, or otherwise interact with us online or offline.
This policy is written to comply with the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, the “CCPA”), the California Online Privacy Protection Act (“CalOPPA”), the California Business and Professions Code provisions governing attorney advertising, the California Rules of Professional Conduct, and the privacy and consent requirements that apply to SMS messaging programs in the United States. If you have questions after reading it, you are welcome to contact us using the information at the bottom of the page.
By using this website or submitting your information to us, you agree to the practices described below. If you do not agree, please do not submit information through our website and do not use our services.
A Note Before You Read Further
Submitting a form, sending a text, or speaking with our intake team does not create an attorney-client relationship between you and Frontier Law Center. An attorney-client relationship is formed only after we have evaluated your matter, identified no conflicts of interest, and both parties have signed a written representation agreement. Until that happens, any information you share with us is treated as a confidential prospective client communication under the California Rules of Professional Conduct, but it is not yet covered by the full scope of attorney-client privilege.
What Information We Collect
We collect information that you provide directly to us, information that is generated automatically when you use our website, and information we receive from third-party services that support our operations.
Information You Provide Directly
When you contact us through our website forms, call our office, send us a text message, or speak with our intake team, you may give us information that typically includes your full name, telephone number, email address, mailing address, employer name, job title, dates of employment, a description of the workplace situation you are reaching out about, and any documents, photographs, screenshots, or audio recordings you choose to share with us. If your matter proceeds, we may also collect additional information necessary to evaluate and pursue your case, including pay records, medical records relevant to your claim, identification documents, and tax information.
Information Collected Automatically
When you visit frontierlawcenter.com, our servers and analytics tools automatically collect certain technical information about your visit, which generally includes your IP address, approximate geographic location, browser type and version, operating system, the pages you view, the time and date of your visit, the website that referred you to us, and the actions you take on our site. We collect this information using cookies, pixels, web beacons, server logs, and similar technologies. You can read more about how we use these tools in the Cookies and Tracking Technologies section below.
Information from Third-Party Sources
We work with vendors and platforms that support our intake, case management, communications, and marketing operations. These include Lawmatics as our intake and onboarding CRM, Smokeball as our case management platform, and Trailmate for client-facing AI-assisted communications. We may also receive information from advertising platforms, referral sources, co-counsel attorneys, public records, and your prior employer during the course of a matter. Information from these sources is combined with what you have provided directly to us and is used for the purposes described in the next section.
How We Use Your Information
We use the information we collect to evaluate whether we can help you, communicate with you, provide legal services if we agree to represent you, operate and improve our website, comply with our professional and legal obligations, and protect the rights and safety of our clients, our staff, and the firm itself.
In practical terms, that means we use your information to respond to your inquiry, schedule and conduct your free consultation, perform conflict-of-interest checks, evaluate the legal merit of your situation, communicate with you about your matter through phone, email, text, and our client portal, prepare and prosecute your case if we represent you, send you firm updates and educational content where you have opted in to receive them, measure how visitors interact with our website so we can improve it, comply with the California Rules of Professional Conduct and other applicable laws, defend the firm against any legal claims that may arise, and detect and prevent fraud, abuse, and security incidents.
We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to help the site function, to remember your preferences, to measure how our pages perform, and to support our marketing and advertising. The cookies we use generally fall into four categories.
Strictly necessary cookies keep the website running, including form submissions, security functions, and load balancing. These cannot be turned off without breaking core functionality.
Performance and analytics cookies help us understand how visitors find and use our site so we can improve content and structure. Google Analytics is the primary tool we use in this category.
Functional cookies remember choices you make, such as language or region, to give you a more consistent experience.
Advertising and marketing cookies help us measure the effectiveness of our advertising on platforms like Google, Meta, and LinkedIn, and to show relevant content to people who may benefit from our services.
You can control cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. We also honor the Global Privacy Control signal as a valid request to opt out of the sale or sharing of personal information, as required under California law.
How We Share Your Information
Frontier Law Center does not sell your personal information, and we do not rent or trade it. We do share information in the limited circumstances described below.
We share information with service providers and vendors who support our operations, including our intake and onboarding CRM (Lawmatics), our case management platform (Smokeball), our client communication tools (Trailmate), email and calendar providers, payment processors, cloud storage and backup providers, website hosting and analytics providers, and document review platforms. These vendors are contractually required to handle your information only for the purposes we authorize and to maintain appropriate security and confidentiality protections.
We share information with co-counsel, expert witnesses, and consultants when doing so is necessary to evaluate or advance your matter. Where appropriate, we obtain your authorization before sharing privileged information outside the firm.
We share information with courts, opposing parties, government agencies, and other tribunals when required by court order, subpoena, regulatory request, or other legal obligation, including disclosures to the California Civil Rights Department, the California Labor Commissioner, the federal Equal Employment Opportunity Commission, and similar bodies in the course of an active matter.
We share information in connection with a corporate transaction, such as a merger, acquisition, or restructuring of the firm, in which case the recipient will be bound to honor this Privacy Policy.
We share information when necessary to protect the firm, our clients, our staff, or the public from fraud, security threats, or imminent harm, and to enforce our agreements.
Your Rights Under California Law
If you are a California resident, the CCPA gives you the following rights regarding the personal information we hold about you.
The right to know what personal information we have collected about you, the sources of that information, the purposes for which we collected it, and the categories of third parties with whom we have shared it.
The right to access the specific pieces of personal information we have collected about you over the past twelve months.
The right to correct inaccurate personal information that we maintain about you.
The right to delete personal information we have collected from you, subject to legal and professional retention obligations that apply to law firms.
The right to opt out of the sale or sharing of personal information for cross-context behavioral advertising. Frontier Law Center does not sell personal information, but we honor opt-out signals like Global Privacy Control as a precaution.
The right to limit the use and disclosure of sensitive personal information to what is necessary to provide the services you have requested.
The right to non-discrimination for exercising any of the rights above. We will not deny you services, charge you a different price, or provide you a different quality of service because you have exercised your privacy rights.
To exercise any of these rights, contact us using the information at the bottom of this page. We may need to verify your identity before responding, which typically involves confirming information you have previously provided to us. You may also authorize an agent to make a request on your behalf, in which case we will require written proof of that authorization.
How Long We Keep Your Information
The retention period for your information depends on the nature of your interaction with the firm. Information collected when you submit an inquiry but do not become a client is retained for as long as necessary to address the inquiry, document any conflict checks, and meet our professional and legal obligations, which is typically several years.
Information collected during the representation of a client is retained for the duration of the matter and for the period required by the California Rules of Professional Conduct and applicable record-retention rules after the matter closes. Original client files and case-critical documents are retained in accordance with California State Bar guidance, which generally calls for a retention period of at least five years after the conclusion of the matter, longer for certain document categories.
We retain website analytics and security log information for shorter periods, typically no longer than is necessary to operate, troubleshoot, and improve our website.
How We Protect Your Information
We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These safeguards include encrypted data transmission, access controls on our case management and client communication platforms, secure cloud storage with reputable vendors, staff training on confidentiality and information security, and ongoing review of our security practices.
No method of transmitting or storing information over the internet is completely secure, however, and we cannot guarantee absolute security. If we ever become aware of a security incident that affects your personal information, we will notify you in accordance with applicable California law.
Children’s Privacy
Our website and services are intended for adults. Frontier Law Center does not knowingly collect personal information from children under thirteen years of age. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.
Linking to Third-Party Websites
Our website may link to third-party websites, social media platforms, news articles, or government resources for the convenience of our visitors. This Privacy Policy does not apply to those third-party sites, and we encourage you to review the privacy policies of any external site before submitting your information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the law, or in the services we offer. When we make material changes, we will update the “Last Updated” date at the top of this page, and where appropriate we will provide additional notice through our website or by contacting you directly. Your continued use of our website after the policy is updated constitutes your acceptance of the revised terms.
Attorney Advertising and Legal Disclaimer
This website is attorney advertising under the California Rules of Professional Conduct. The information provided on this site is for general informational purposes only, does not constitute legal advice, and should not be relied upon as a substitute for consultation with a qualified attorney. Past results do not guarantee future outcomes. Every case is different, and the outcome of any matter depends on its specific facts and applicable law. Reading this Privacy Policy or any other content on our website does not create an attorney-client relationship between you and Frontier Law Center.
How to Contact Us
If you have questions about this Privacy Policy, would like to exercise one of your privacy rights, or want to update the information we have about you, please reach out using any of the methods below.
Frontier Law Center 6200 Canoga Ave., Suite 470 Woodland Hills, CA 91367 Email: info@frontierlawcenter.com Phone: (818) 914-3433 Web: https://frontierlawcenter.com/contact
We aim to acknowledge privacy-related requests within ten business days and to respond substantively within forty-five days, with the option to extend by an additional forty-five days where the request is complex, as permitted under the CCPA.
