Kaylie Urango is a Pre-Litigation Support Specialist at Frontier Law Center, where she works directly alongside the firm’s pre-litigation attorneys and serves as a steady point of contact for clients during one of the most uncertain stretches of their case.

Kaylie guides clients through the prelitigation investigation, helping them gather the documents and information that build the foundation of a strong claim. When opposing counsel raises a new allegation or defense, she works with clients to get their side on the record. And when settlement offers come in, she makes sure clients understand exactly what’s on the table, walking them through timelines, costs, fee structures, and what each number actually means for them, so no one is ever asked to make a decision they don’t fully understand.

Her background is built for exactly this kind of work. Kaylie spent years in legal intake and case screening, where she assessed claims and supported clients from their very first call, and she did it with a quality assurance score of 100 percent maintained for more than twenty consecutive months. She holds a Bachelor of Science in Criminal Justice from California Lutheran University, and across every role she’s held, from legal intake to recruiting and operations, the pattern is the same: she’s the person teams promote and clients trust.